CASE STUDY: HYUNDAI

Hyundai stands for dependability. All new models come with a 5-year warranty period. At Hyundai and its local dealers, service is therefore of paramount importance. Hyundai owners receive information updates on their cars, for example regarding periodic check-ups and servicing. Via a personalised environment on Hyundai’s website, car owners can indicate how they wish to receive these updates. Hyundai Nederland uses combined automation (ERP system and Canopy Deploy campaign management system) to automate such communication with its customers.

CLEVER SERVICES  STRATEGY (OMNICHANNEL) • TECHNICAL CONSULTANCY • CANOPY DEPLOY CAMPAIGN MANAGEMENT SYSTEM• DESIGN
• CAMPAIGN DEVELOPMENT • KPI-DASHBOARD • KLIPFOLIO DASHBOARD